Refund policy

At NuvuSkin, we want your shopping experience to be the best it can be. That's why we've created a straightforward refund and return policy. It's designed to help you shop safely and know your rights as a customer.

1. 15-Day Return or Exchange:
You have 15 days to return or exchange your skincare device if you're not happy with it.

2. Free Return Shipping:
We cover the shipping costs for returns within the 15-day period. Just contact us, and we'll arrange it for you.

3. 1-Year Product Warranty:
Our devices come with a 2-year warranty for normal use. If it's not misused, we've got you covered.

4. How to Start a Return or Exchange:
Contact our customer service team to kick off the return or exchange process.

5. Refund Timeline:
Once we get your return, we'll process your refund within a few business days.

6. Policy Updates:
We may update this policy, so check back for any changes.

If you have questions/suggestions, reach out to us anytime.